ORDERING FRUIT FROM FRESH CITRUS DIRECT
At Fresh Citrus Direct our priority is to make your online shopping experience as simple as possible. All prices listed are in Australian dollars.
You can order with us by:
- Secure on-line purchasing - VISA, Mastercard and Paypal are accepted. All credit card details you provide are submitted and stored on a secure server. Credit Cards will not be charged until fruit is ready for dispatch.
- Direct Deposit - At the end of your transaction you will be provided with our bank account details for transferring funds if this is your payment choice. Please user your Order ID as reference.
- Phone - Our phone number for orders or enquiries is 08 8584 9174.
- Fax and Mail - Download this form , fill it out and return it to us, we will then contact you regarding your payment details.
If you supply an email address with your order you will receive an immediate email confirmation of your order.
POSTAGE
Fruit will be delivered by Australia Post. If you aren't home at the time and the package is not left, a note will be put into your letterbox and your package will need to be collected from your local post office. Postage and freight is included in the box price.
We are currently only posting to South Australia and Victoria.
DISPATCH
Orders received from Monday until midnight Sunday will be picked and posted the following Monday. Delivery time is normally 2-3 days. Contact us for any other arrangements. If rainy weather prohibits us from being able to pick, orders may be delayed. You will be contacted in these circumstances.
PACKAGING
All fruit is picked straight from the tree and placed gently into styrofoam boxes ready for dispatch to you. These boxes have many other uses and we hope you can re-use or recycle them.
RETURNS
While all care is taken in packaging your fruit, we cannot be held responsible for any mishaps in transit. If goods are damaged, please contact your nearest Post Office immediately.
SECURITY
Pyap Produce Pty Ltd/Fresh Citrus Direct knows the importance of being able to shop securely online so we have taken steps to ensure that your customer information is secure.
The pages that you submit your credit card and personal details on are hosted on a secure server which encrypts the information you send to us. Because these codes can be understood only by your web browser and our secure server, it would be very hard for anyone else to use your information. To be assured of this you will notice on the page that you submit your details on the address bar starts with https://swww..... that tells you it's on a secure server and there is a padlock on the bottom right of your browser window.
PRIVACY
Pyap Produce Pty Ltd/Fresh Citrus Direct take all reasonable care to safeguard your details, and you can be assured that the information given to use will not be distributed to anyone else.